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Page 3 of 3 Returns
SpeedyBaby delivers quality products to your door. If, for any reason, your shipment is not satisfactory, please follow our return policy. Returns can only be made 30 days after receiving your product(s). All returns must be over $15 in total value. Any return for less than this total amount may not be permitted. To receive a refund all returned merchandise must be in original, re-saleable condition, free from scratches and defects. Once an item or an order has been shipped it cannot be canceled, you will have to process a general return.
Follow the simple directions below to make your return by mail: 1. Contact our customer service group at
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to process your return.
2. You will be given a return goods authorization (RGA) number within 48 hours. Along with RGA number you will receive a ship-to address to which you must send your merchandise.
3. Be sure to include your RGA number with your merchandise. This number will be used to ensure that you receive your credit.
4. Be sure to put ATTN: Internet Sales on your shipping label.
All items returned to SpeedyBaby must be accompanied by the Return Goods Authorization number provided by customer service. In the event you return an item without the Returns Good Authorization number, you will not receive credit. Include all original packing materials, manuals and accessories with the product to avoid any additional fees. You are responsible for all freight/shipping charges. All returns are subject to a 10% restocking fee.
We will notify you via e-mail of your refund once we have received and processed the returned item. Please note, we will refund shipping costs only if the return is a result of our error. In other cases, return postage will be paid by you. We will do our best to process the return quickly. Please allow 14-21 days for processing. Refunds will be credited to the original purchasing credit card account number only. No cash refunds will be provided.
Non-Returnable Items
Due to hygiene and safety concerns, some items are deemed non-returnable. Personalized items that have been customized for your order are not eligible for return unless there is a product defect.
Out of Stock Products If an item you ordered is out of stock we will contact you as soon as possible by email. Check your email for updates on your order. This will help us ensure a speedy delivery of your order.
Correct Address Please verify the address you enter when placing your order. If your package is returned to us because of a faulty address, you will be charged another shipping fee to reship the package to the correct address.
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